SHIPPING & RETURNS
Dispatch & Delivery
The shipping costs include packaging, postage and handling.
It takes 3-5 days to dispatch the order.
The shipping is by tracked and signed mail.
If you need a rush delivery please contact us.
Delivery arrives to most destinations within 7-14 business days.
*Delivery times are estimates, not guarantees, and based on the average time most orders took to arrive.
We are not responsible if Post loses or damages a package, but always willing to help contacting them if any problem occurs.
If your order is intended for a special occasion or festive event, please order in advance.
Customs & Duties fee
Please note that the buyer is responsible for any duties and taxes that your package may incur on arrival.
Returns & exchanges
We gladly accept returns and exchanges.
Contact us within:14 days of delivery.
Ship items back within:21 days of delivery.
*Custom or personalized orders can't be returned or exchanged.
*Sale products can't be returned or exchanged.
Conditions of return
Buyers are responsible for return shipping costs.
When returning a package, buyer must remove all labels from the box and mark it "returned goods"
(on a label provided by the post, or simply written on the box).
If not thus marked, the package will likely be delayed by customs when incoming,
and we may not be able to retrieve it and send you a refund.
Items must be returned in their original condition and original box, if not the buyer is responsible for any loss in value.